Best Service EVER from Agent Bongani Mcwabeni -

Bongani Mcwabeni from FedHealth Medical Aid assisted with a query which I had been struggling with for 3 weeks. He was able to firstly listen and understand my situation - he advised what FedHealth would do to assist as I was a new member and might not have understood the process properly. <br> <br> I was completely taken by surprise as he is the first agent I called who understood my situation (I had called no less than 10 other agents who did not even bother to listen! FedHealth voice logs will attest to my claim of at least 10 calls). A previous agent had told me in no uncertain terms that I must learn to read my policy documents!<br> <br> To top off his brilliant service, Bongani called at 18h45 on Tuesday 24th March, to confirm that my claims will be processed. <br> <br> Thank you FedHealth for your brilliant support staff. Please train your other staff about customer service.<br> <br> Regards, <br> Mrs L Theys