MB
Mike B

1 reviews | Active since Mar 2013

15 Feb 2016, 17:48

Being held hostage by FEDHEALTH

So here we are again. This is the second time I had to turn to Hello Peter because of Fedhealth.Yet again we sit in the same situation. I was on a call to fedhealth on the 10th of Feb. I wanted to know what the procedure will be to add my newborn onto the plan and informed the agent I just need my newborn to be covered until I reach my cancellation date of my policy. I was told that my newborn will be covered until the end of Feb when my membership cancels. Now the best part, I was phoned today to ask why I want to cancel, I informed the caller with the new baby I just cant afford it anymore and Fedhealth wont allow me to downgrade my membership to a more affordable option. No he told me that its a calendar month notice and basically told me that they don't give a **** if I cant afford it or not I have to stay on the plan for another month until end of March. They don't even consider the fact that I have a whole new world of expenses with the baby and I really wont be able to afford the additional month. So lets see their response and see if they realize they are actually taking food from our mouths forcing me to stay on longer.

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply16 Feb 2016, 09:22
Official
Hello mcbrooks1,

Dear Fedhealth family member, we appreciate your feedback and are sorry to hear that you had an unpleasant experience. Please note that we will do everything in our power to get to the bottom of this and get in touch with you. Your membership experience matters to us.

Kind Regards
The Fedhealth Online Team