BAD SERVICE - PATHETIC SALES PEOPLE

<p>i am a very frustrated customer. </p> <p>i have put through a claim for 3100 from my optometrist and Fedhealth does not want to accept my claim after their sales consultant had confirmed that i have savings of R3200 available. </p> <p>i have logged this query with them since last week wednesday and a week later they still have not pulled the call all the relevant information was provided i have to speak to 12 people before i could be assisted. </p> <p>i have not spoken to RENEISHA the teamleader in sales that called me once and never go back to me since then. </p> <p> </p> <p>i have heard so many good things but the customer service and product knowlege is pathetic if they not fighting over sales they doing this to clients. </p> <p> </p> <p>i am now battling to get my glasses and i require them full time therefore i face an Uber cost everyday as i cant drive without glasses</p> <p> </p> <p>i am new to fedhealth and already an unhappy client </p> <p>the aim here is to mislead their clients that is what i see</p> <p> </p> <p> </p> <p>thank you </p> <p>FEDUP WITH FEDHEALTH</p>