BAD SERVICE IN GENERAL

What a nightmare...there is some glitch in their acc system showing your account is suspended, although it is paid up to date. So if you have an emergency you will be left hanging because they are ***********..you will not find anyone after 16h00 to assist you...do please dont get sick after 16h00. I have been dealing with a Faiza Smith, sending through the proof of payments several times and still not resolved...this afternoon I hv spebd 28 minutes on the phone with them just to be cut off at 16h00!!! THIS IS SO FRUSTRATING. The call centre agent regused tp put mw through to a manager or amy senior person to assist with the matter because they protect each other's pathetic service delivery status.... IF THERE IS ANY OTHER MEDICAL AID WITH BETTER SERVICE CONTACT ME!