BAD SERVICE FEDHEALTH

I am at a stage where I am truthfully frustrated with Fedhealth,

We move in 2017 to Fedhealth from Discovery as their service (Discovery) was not up to standard, and moved to Fedhealth with NO complaints. 2019 how ever has been a nightmare from the get go. From the Volt not having money, to medicine not being paid etc. but what frustrated me the most is the following:

On the 23rd of March 2019, I took my 2 year old son for his 2 year vaccinations, arriving at the Pharmacy, I gave my medical aid card where I was told that there was only R400 in our savings and I should pay the rest R476.92 and R455.91, which I paid because the appointment was made.

Then Monday the 25th of March I phone Fedhealth (ref 250319Q9YSHM) advising the lady what has happen where she advised me that this was not supposed to be paid out of my pocket AND our savings, as Fedhealth has a risk plan for this which cover vaccinations for children 0-12years – which was not the case as I had to pay the monies out of my pocket. She advise me that I should send it to the claims department so that they can refund my money, which I did on the 25 MARCH 2019. On your website it states that all refunds will be paid 7-10 working days – PERFECT.

So 4th of April I phone and asked what is going on, where they advise me that nothing has been done and we still await our money. Monday 8th of April I phoned in again (ref 080419QBNGKK) where another lady (I sense she could hear the frustration in my voice) advised that now again escalated it, and that Manie her manager promised that my money will be paid back and will be in my account THURSDAY 11/4/2019 WELL GUESS WHAT IT IS THURDAY!

I Phoned again, today and promises is made by the Fedhealth company which they cannot obey by, also your website need to be correct as it do not take 7-10 working days but rather -20 workings day, 6 phoned calls, numerous minutes of holding on, and THE CLIENTS AIRTIME, because Fedhealth cannot obey by their contract to their clients!!

I spoke again today to another lady (Ref 110419QBXGNL) where she again advised me that nothing has been done and she escalated it, I DEMANDED to speak to Manie as he made the promise for the money to be paid back, but apparently he will phone me back when he is not that busy and before close of business this week, this is not unacceptable I advise the lady that Manie will phone me back TODAY 11.4.2019 before close of business. Why in the world should I (the paying customer, never missed a payment) be phoning the company who is owing me money wasting my airtime and you JUST DO NOT CARE. As you can see from all my followed ups, reference numbers I am beyond upset,

I want this resolved ASAP, as I am really frustrated with Fedhealth at the moment,

phoned again Today 12.4.2019 - (Ref 120419QBZGT6) where they just said it will be processed next week. After I was phoned yesterday stating that this will be resolved. I have been waiting 3 weeks - there was 3 Tuesdays and 3 Thursday for my money to be processed and paid back.