Bad service ever the worst ever

My medical aid no *** I have been a client of fedhealth gor +-6 years i have resently found out that i was pregnant the plan that i am on is flexi 1 which states in any life changing event we can upgrade within 30 days I was confirmed pregnant by my Dr on 28 July 2020 at the time i was 6 weeks pregnant on the 13 August 202 i contacted my medical aid Fedhealth to notify them that i am pregnant and i want to upgrade my medical aid the guy promised to sent me the forms and advised that i should complete the option change forms and obtain a letter fron the Doctor confirming the diagnosis i contacted the docter i was advised that she will write me a letter at my next visit which was 28 August 2020 i didnt see this as a problem as i already notified the medical aid of my condition i obtain the letter and returned it to the medical aid with the option change form a week later the medical aid fedhealth responded requesting for the bloodworks i contacted the Dr and i responded to the medical aid with the blood test results.1 week went pass tge medical aid responded saying that the letter is not clear i contacted the medical aid to understand what exactly they need was had to make contact with the Dr again i requested for a clearer letter explaining when she saw me and when the bloodtest was requested and when i am due for delivery. Finally after two weeks of calling the Doctor responded with the letter and i was able to sent the letter through to fedhealth. A week later they responded that they are declining the option change because they were not notified within 30 days. I contacted fedhealth again to understand what they meant by that because they we contacted within the 30 days from the day i was confirmed pregnant.i refuse to accept this service being part of fedhealth for so long the team manger refuse to draw the call recording of the 13 August 2020 she recognized that i did call fedhealth kn the 13th but the call cannot be made available to me this is very bad service and i refuse to leave it all here they send me up and down with their requests and after everything they now give me a lame excuse that the call i made to inform them does not serve as a notification this is crazy i pay my premuim everymonth without hesitation and now i have to be treated like nothing i want this matter sorted and i will not leave this here