Bad service !!!

Over the past six months, I have been a Fedhealth customer and have been disappointed with the level of customer service I have received. Specifically, I have found that their advisors appear to rely solely on brochures for information and are unable to provide any assistance beyond what is contained in those materials. This has been particularly frustrating in my recent attempts to transfer my pregnant wife to her own medical aid due to job loss and financial constraints. Despite my repeated requests for assistance, I have been unable to obtain any meaningful support or guidance from Fedhealth. This is the second time I have had a negative experience with this company.