MM
Michelle M
1 reviews | Active since May 2020
22 Jun 2021, 14:18
Bad service
Hi can someone please assist I have been straggling for 10days to get authorization for an operation and all I'm told is my cases is pending I have requested to speak to an manager but to no avail they just don't phone you back and if you phone fedhealth you are put on hold for up to an hour and still no manager is available. My operation was suppose to be today I'm in pain and fedhealth is just delaying but the take our money every month. I have never received this level of bad service even government hospitals treat there patient's better then this.
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Replies (4)0
Replies (4)
Fedhealth Medical Scheme's replyOfficial
22 Jun 2021, 14:20Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply22 Jun 2021, 14:20
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
MM
Michelle M's updateReviewer Update
24 Jun 2021, 10:33Can someone please give me feedback.
MM
Michelle M's update24 Jun 2021, 10:33
Reviewer Update
Can someone please give me feedback.
MM
Michelle M's updateReviewer Update
25 Jun 2021, 10:34Hi I have been waiting for 3 weeks for authorisation and I gIve made lots of calls to fedhealth to speak to a manager then they put you on hold for 30 minutes and still no manager this leaves me with no choice BUT TO REPORT FEBHEALTH TO THE COUNCIL OF MEDICAL SCHEMES.
MM
Michelle M's update25 Jun 2021, 10:34
Reviewer Update
Hi I have been waiting for 3 weeks for authorisation and I gIve made lots of calls to fedhealth to speak to a manager then they put you on hold for 30 minutes and still no manager this leaves me with no choice BUT TO REPORT FEBHEALTH TO THE COUNCIL OF MEDICAL SCHEMES.
Fedhealth Medical Scheme's replyOfficial
29 Jun 2021, 08:55A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Fedhealth Medical Scheme's reply29 Jun 2021, 08:55
Official
A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.