Bad service and advise

When i Found out i was pregnant I phoned finding out which dr and hospital i can go to. they advised me to fourways. after going to the dr for a few months i had to do my authorization for my delivery next year. the first day i found they were to busy to help me and i left two messages. they said they would get back to me before 7 pm. no one ever phoned me back but was quick to send me an email asking me about their services. the following day i finally got hold of some one to do my authorization. an hour later they sent me an sms telling me my dr is not part of the network plan and i have to pay myself i. after speaking to numerous people i am still unsure what will be happening next year. no one is able to assist me everyone is to busy and all i can do is to leave a message. i have never had such poor service or attitude in my life.