bad service

Item: Fedhealth Medical Scheme
Rating: 1
Author: Fika M

while in hospital they still dont want to authorise for me instead im told about investigations regarding my issue , i never came to hospital for pregnancy but for uterine bleeding so now at hospital they refusing to touch me while im bleeding to death cause we have to wait for stupid authorisations, what nonsense is this ,never knew joining fedhealth would humiliate me like this i need to be treated asap today i was given case number Please find Query ID Generated - 101023QVZ3HP related to ***.how do i solve this whilst in hospital.

Helpful (0)

Replies (3)

Fedhealth Medical Scheme's replyOfficial

10 Oct 2023, 12:37

Dear Member,

Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants will contact you to discuss your enquiry as soon as possible.

Best wishes,

Fedhealth

Fedhealth Medical Scheme's reply10 Oct 2023, 12:37

Official

Dear Member,

Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants will contact you to discuss your enquiry as soon as possible.

Best wishes,

Fedhealth

Fika M's updateReviewer Update

10 Oct 2023, 13:49

so im being told that it takes 4days to investigations while in hospital should i bleed to death cause of investigations?

Fika M's update10 Oct 2023, 13:49

Reviewer Update

so im being told that it takes 4days to investigations while in hospital should i bleed to death cause of investigations?

Fedhealth Medical Scheme's replyOfficial

10 Oct 2023, 15:44

Dear Member, A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.

Best Wishes

Fedhealth

Fedhealth Medical Scheme's reply10 Oct 2023, 15:44

Official

Dear Member, A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.

Best Wishes

Fedhealth