Bad service.

Worst service i have ever experienced with this medical aid. When taking up this medical please explain your situation and do take reference numbers and names. We took up medical with this medical aid,explaining to the consultant what we need and explained the pre-existing conditions of the member all to find out that they cant assist with the nearest renal service "to get dialysis" for the member as to the distance being to far. We waited 3week just to get an anwer, which was allocated to the funds manager consultant, which wasn't even there"on leave". That of which took even longer just to get an answer saying that the funds manager declined our request.i feel that they have no sympathy for this situation we explained to each consultant we spoke to. Never have i ever waited this long. Just for a declined without a reason why.