Bad service

I called Fedhealth on Monday 10/11/2025 to request a gap cover letter for a claim that was already processed (procedure took place on 30/10/2025), to which I was advised that some other process had to take that would take another week place before I could request this letter. I now call them on 14/11/2025 and am told that a request has been put in for the letter which will take another 3-5 business days.

Fedhelath charges high co-payments, then when we need to get their assistance for documents for us to claim back the co-payments, it's such a hassle. It's never easy with Fedhealth.