Bad service

Yesterday I had the worst experience with Lerato (a Fedhealth Agent) through a WhatsApp chat.

I needed assistance with a clear and better understanding of the Day to Day + Benefit. Mind you, I'm not well and, as I've been to the hospital and that's where I did the health checks as part of my hospital stay. Here I was thinking that I'll ask for my Day to Day+ benefit to be activated because I thought I had already done it. I was told by Lerato that it will not count and that I had to do a risk assessment at a pharmacy or GP. With my frustration I texted 'mxm' to her, and she ended the chat. 'mxm' is not a swear word and commonly used during frustration, disappointment, anger, etc.

I had to restart the chat, this time being number 46 in the queue.

I honestly found Lerato to be rude and immature. How do you end a chat before you make sure that a person is assisted and yes, if that person is being difficult and rude. Then by all means end the chat.