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Nhlanha N
1 reviews | Active since Nov 2021
09 Jan 2024, 10:19
Bad service
I am writing this review due to the bad service I received. I have been sending email to Lorainne for payment arrangements for my cover till this day I have not received any feedback. I asked the agent to send this to senior management but nothing was done, now I receive emails that my cover has been canceled but debit orders magtapes are sent to my bank
Helpful (0)
Replies (3)0
Replies (3)NN
Nhlanha N's updateReviewer Update
09 Jan 2024, 10:30I sent an email to Lorain i have not receved any feedback, Tried calling the number its not going through. Now I'm on the line with the agent I'm being told that my cover has-been terminated, what kind of service is this.
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Nhlanha N's update09 Jan 2024, 10:30
Reviewer Update
I sent an email to Lorain i have not receved any feedback, Tried calling the number its not going through. Now I'm on the line with the agent I'm being told that my cover has-been terminated, what kind of service is this.
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Nhlanha N's updateReviewer Update
09 Jan 2024, 10:42All I wanted was a payment arrangement to pay my medical but did not receive any help now I'm getting calls for my doctors telling me that I need to pay them, I'm disappointed.
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Nhlanha N's update09 Jan 2024, 10:42
Reviewer Update
All I wanted was a payment arrangement to pay my medical but did not receive any help now I'm getting calls for my doctors telling me that I need to pay them, I'm disappointed.
Fedhealth Medical Scheme's replyOfficial
10 Jan 2024, 10:10Dear Member
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants will contact you to discuss your enquiry.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply10 Jan 2024, 10:10
Official
Dear Member
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants will contact you to discuss your enquiry.
Best wishes,
Fedhealth