Bad service

I called FedHealth telling them that I wont be needing their services as of 01 Nov 2018 . Tebogo the consultant tells me that i can only cancel giving a calendar month notice even though no one mentioned that when I took this policy. He refused to give his manager or supervisor the phone and only told me to wait for a call from someone from the cancellation department.

Fedhealth only care about members when they joining but takes us from pillar to post when its time to end the policy.