Bad Service

following on the call i received on Tuesday the 24th of October regarding the R700+ Fedhealth failed to pay to the Doctor that performed an Operation on my son in July, after 2 attempts i made reaching out to Fedhealth i had to wait for a week and lodge a complaint on Hello Peter only then i received a call from Fedhealth call got cut off the lady never bothered to call me back, i received a message from the Doctor advised me that if the amount due to him by the end of the month my name will be handed over to the Lawyers, i will hold Fedhealth responsible should that happen I am really getting annoyed by Fedhealth Customer services it's easy for them to deduct money from my account but they choose to ignore their responsibilities when expected to do so, I will not pay a cent to the Doctor as Fedhealth paid partial of the amount I pay a lot of money to Fedhealth - either my account will not be debited this Month so i can use that money to pay the Doctor or Fedhealth will pay the amount due otherwise cancel my contract, I hope this Incident will be resolved as i am disgusted with the fact that i have to do a follow up with Fedheath, I did everything i was asked to do by Fedhealth followed the Protocol so i wont pay a cent, calls are recorded i expect them to pull out the call and make a decision based on what the Agent advised me to do before i sent my son for an Operation, hope to hear from Fedhealth that my account with the Doctor is settled - Membership no. ********** 4471 Contact ********** 293 Godfrey