Bad Service

I am really and truly am disappointed at the type of service delivery received from FedHealth. My bank has reversed debit orders which I was made aware of by FedHealth. I received a call from a Fed Health consultant. I had a few questions that I needed some answers. I requested that a consultant from the credit department call me back the same day. The consultant advised me that credit department call me the same day, instead I receive an email from FedHealth stating that I put my payment arrangement in writing. This is not going to help with questions that i need answers to . I try and get some help with questions I have by using the live chat on the FedHealth website. Another disappointment. I requested what the balance was before I make the cash payment, when will the suspension be lifted once I make payment and if the last payment for May was received. The only answer I get was that no payment was received for May 2015. Really?!?!?I then proceeded to call the call centre to ask them when payment is made, when can I use the medical aid again. i was assured by the consultant that my medical aid will activated once POP was faxed. still nothing. i now paid R2600 and R250 for dr