Bad Service

<p>Good Day</p> <p> </p> <p>Please help me, since Monday, i have been trying to resolve the issue of double payments made Fedhealth. My employer deducted money from my salary on the 15th and I paid it over to Fedhealth on the 28th of Feb. On the 24th of Feb, fedhealth deducted the same amount amount of money. I contacted them on Monday as I was trying to resolve th matter. Abby, advised me to send proof that there was a deduction by my employer to their credit controller. He promised to provide feedback to me within 8 working hrs. Today is Friday, Abby has not come back to me. The service that i get from Fedhealth is pathetic. He advised me that i cannot reverse the debit order because if i do so, he will suspend my membership, despite the fact that there was an extra payment made to them. I tried to follow up and was assisted by Claire, who also requested proof of payment by my employer, we lost connection on live chat. Our HR tried to contact them and explained the situation to them. Immediately after that, there is a lday who called from fedhealth, but she refused to talk about the way forward regarding my money, she advised that he supervisor will call me, I am really frustrated , please assist me.</p>