Bad service

<p>I sent through a claim on the 6 May 2016, my name is clearly stated on the invoice, I get a response saying "This patient is not registered as a beneficiary of the member". I have been a member for so long, I have waitied so long for the claim to get paid just to get a response like this. the other day I had to spend 45 minutes on the phone just to get an authorisation number, you have to speak to a computer, who doesnt register what you say, then you have to go to 3 different people just to get an authorisation</p>