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duane.garnett duane.garnett

1 reviews | Active since Jul 2017

14 Jul 2017, 16:23

Bad Service

<p>The team at Fedhealth don't know what they doing... Sent through claims but keep getting rejected with excuse after excuse... the first being there was no practice number on my claim, but if they opened their eyes they would have seen it on the top line of the page, from there on I've been waiting for over a month for claims that they say takes 7-10 working days... Very unprofessional </p>

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Replies (4)
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duane.garnett duane.garnett's update16 Jul 2017, 08:37
Reviewer Update

And now, after all this, they paid it from the savings pocket when we discussed it would be paid back directly to me... absolutely fuming

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply17 Jul 2017, 09:19
Official

Thank you so much for your comment, we will do some investigating and an agent will be in touch once we have a result.

Kind Regards
The Fedhealth Online Team

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duane.garnett duane.garnett's update19 Jul 2017, 10:51
Reviewer Update

changed to 3 star until payout has been made. thanks for the assistance

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duane.garnett duane.garnett's update20 Jul 2017, 09:49
Reviewer Update

Claim Payment made on the 20th as promised. Thank you