BAD SERVICE

I am so disappointed with Fedhealth, it seems when u log a query it just gets closed. I asked to add a dependant to date no one has contacted me regarding this. I had a query regarding a claim no contact. When I phoned Fedhealth regarding the dependant the lady that spoke to me had such a bad attitude that I actually just wanted to vomit. Unfortunately my company does not offer a variety of medical aids and I am stuck with you. If government facilities was not in the condition they are in now I would have not even taken the medical aid. I am disgusted. They expect u to keep phoning and phoning and phoning not thinking of this is my customer I should phone her. We are your bread and butter after all. I pay a lot of money for my medical aid and the service you give is ***.