Bad or No response, Repeating same emails

I had many request and queries sent via email, I have also phoned and no one can assist me. I have requested several times to speak to a team leader, but I do not think Fedhealth has a management structure.This has been going on for a month now. <br> You could not change my bank details, you wanted 3 months bank statements on new account. A bank confirmation letter was mailed to you, and you still kept on sending the same email over and over again without reading my replies and then debited the wrong account, cost incurred were R94. I demand the refund, your mistake and the bank won't refund me..proof sent.<br> you don't read your emails, I made an EFT payment, I need confirmation of receipt and sent proof, only reply from Fedhealth, we need your bank statement, your account had not been paid... blablabla to change debit order. Not one of my queries have been solved.<br> All my other accounts, insurance , cellphone etc. excepted my email request but not Fedhealth. If this is happening with changing a simple bank account, how long do you immagine you could wait for authorization to go into hospital, I suppose with an emergency you just have to die.