Bad experience with Fedhealth on our first month

My partner and I recent joined Fedhealth (01.02.2018) and the experience havent been so great even before the membership was active. In December we released that we choose an option we didnt really like so we waited until Jan 2018 to ask for an option change. On the 5th of Jan 2018, my partner who is the main member called fedhealth to ask for an option change and they sent him the forms an they told him to send them back to ********** A few days later, I contact Fedhealth through their chat option on the website and I was informed that we can still change our option because the membership is not active yet - the consultant sent me the forms we needed to complete and to send them back to ********** we sent through these forms on the 16th of Jan 2018 and we never got a response from Fedhealth or even an auto reply with a ref number or something. I then contacted then back on the 24th or 25th of Jan to check if the change was done, I was told that they never received our mail. They asked me to ask my partner to send it back since he was the main member and he did but this time he included me in the mail and forwarded it to ********** and also update@fedhealth .co.za. A few days later I then called Fedhealth and I was told that my emails were never received again and I should send them back and that was on the 7th of Feb 2018 - 7 days into the memebership and still didnt know if the option was changed. During this time I was told that I cant change anymore, I was supposed to change in December. How would I, if my membership hadnt event started.

Today (14 Feb) I contacted then again and still the consulted I was chatting with cant give me a straight answer and she also referred me to someone else - the guy from wellworx who was helping with our application. No one in this past month has told us that we had to go through him. Like I am ****ed off. I came to Fedhealth running from Discovery but it seems the experience is the same.

All consultants I have spoken to cant give me a straight answer every time I speak to them and all we want is to change the option.

My hands are tied since I am not the main member but the dependent they are giving me **** every time.

Please let us know how soon we can get our option change or if we need to move somewhere else, your incompetence is beyond me. We are not going to wait for a year to get what we need.