LC
Luleka C

1 reviews | Active since Mar 2019

01 May 2020, 09:28

Bad customer service & *****ulant

I joined Fedhealth Medical aid in August 2019, in September 2019 I went to see a doctors the medical aid paid about R908.00. Due to financial problems I cancelled the medical aid in November 2019. I deposited R600, and they have debited about R900 from my account. They keep on debiting my accont, I have sent numerous emails trying to explain that I only used R908.00 from their medical aid and I have paid it off and more. I get contradicting emails one day I owe them R573 and the next they send me email saying they owe me R573. They are very confused.

PLEASE STOP DEBITING MY ACCOUNT, I DO NOT WANT YOUR MEDIVAULT, I CANNOT AFFORD IT.

PLEASE REFUND MY MONEY.

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply04 May 2020, 09:22
Official
Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply13 May 2020, 12:00
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards 
The Fedhealth Family