Bad Customer Service

<p>Fedhealth is trying so hard to get me to cancel our medical aid with them due to their bad customer service.</p> <p> </p> <p>***</p> <p> </p> <p>I spoke to Nhlanhla to look into this matter, i dont know if she's lazy or does not care to look into this matter. I went to dischem to get my daughter immunised but dischem submitted the claim under his father's name by mistake which fedhealth adviced me to go back to dischem and have them change the claim. I then checked our savings account and found that they took money out of our SAVINGS and not under the risk benefit. I called to ask them why they did it and they said it was a mistake then they reversed it. Fine. 2 days later i go in to check the savings account and found that they deducted the immunisation charge out of our saving AGAIN, so i called and Nhlanhla tells me that no they reversed it and i told her to look into it because she clearly is not looking at what i'm looking at. She comes back to me 'uhm no, there is no mistake'. She made me furious because my baby's 14 weeks immunisation was clearly not taken out of the savings then why did the 10 weeks immunisation be taken out of our savings?? </p> <p> </p> <p>You cant relax and think that Fedhealth is doing their job properly, you have to check every now and again to see if they are making correct entries because this is not the first time they gave me problems. I had to wait for 5 hours (IN LABOUR) with no help from the hospital because fedhealth did not capture our premium correctly. *sigh* </p> <p> </p> <p>Fedhealth is the definition of BAD customer service.</p> <p> </p>