Bad Customer Service

Fedhealths customer service chat agents are terrible and not helpful at all. For the past 3 days I have been struggling to join the scheme.They have been of no help. The online application form gets stuck and you are not able to submit. I have tried on 3 different devices. Just yesterday I got through to an online chat agent after being #1 in the queue for 30min she asks me to send a copy of the online form which I happened to screenshot she says please hold while I check your info then ends the chat. This is extremely unprofessional. I am so disappointed didn't think it would be so hard to join. I am considering going elsewhere.