Bad customer service

The 2/07/2018 I requested for the second time for my mother’s medical aid card. I also requested it in January 2018. This time I communicated with Darren (customer service) and he said he will send my request again for the card to be couriered. I informed him that it is urgent, because my mother is leaving on vacation within a week. We are still waiting for the card…………………! Ref no.: 250618QVD526.