SB
Shasmikiran B

1 reviews | Active since Dec 2016

11 Jul 2017, 16:58

bad customer service

<p>I requested a call back last week and no one has contacted me. Again today I call customer service and requested a call back and the consultant said they busy so he can not call me back. Terrible service.</p>

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply12 Jul 2017, 08:38
Official

Thank you so much for bringing this to our attention. We are terribly sorry to hear about your unsatisfactory customer experience. We will do some investigating and one of our consultants will be in touch to discuss the matter once we have a result.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply02 Aug 2017, 10:37
Official

A consultant has been in contact with you and detailed feedback has been provided.

Kind Regards

The Fedhealth Family