BAD CUSTOMER NON CARING MEDICAL AID

WE JOINED FEDHEALTH MEDICAL AID LAST YEAR 2014 OCT ON MY HUSBANDS NAME AND DECIDED IN FEB THIS YEAR 2015 TO MOVE IT TO MY NAME AS MAIN MEMBER AN SINCE THAT DAY WE HAVE ONLY HAD **** WITH THEM, THEY HAVE BEEN ACCIDENTLY TERMINATING THE MEDICAL AID THEN CANCELLING ALL PAID ACCOUNT AND SENDING THE DOCTORS AND SERVICE PROVIDERS MESSAGES THAT I HAVE TO PAID THE DOCTORS, I HAVE BEEN PAYING MY MEDICAL MONTHLY AND MY DOCTORS BILLS DUE TO ACCIDENTAL TERMINATIONS, CAUSE THEY GET CONFUSED BETWEEN THE 2 MEMBERSHIP NUMBERS, THEN I GOT VERY SICK AND NEEDED A OPERATION AND HAD TO WAIT FOR OVER A MONTH FOR THEM TO APPROVE IT DUE TO THE CONFUSION OF THE 2 MEMBERSHIP NUMBERS AND THE TERMINATIONS CONSTANTLY, I AM STILL SITTING WITH MEDICAL BILLS THAT THEY SAY I HAVE TO PAY BUT I WAS COVERED BUT ACCORDING TO THEM I WAS NOT ON A MEDICAL AID, BUT YET I WAS PAYING MONTHLY MY PREMIUM AND NOT ONCE RECEIVED A LETTER STATING THAT THERE IS A PROBLEM WITH MY ACCOUNT OR THAT THEY HAVE TERMINATED IT OR SUSPENDED IT NOTHING, NO COMMUNICATION AT ALL, WE ONLY DISCOVER THIS WHEN WE WANT TO CLAIM FOR MEDS FOR OUR BABY OR FOR MYSELF. IS THIS WHAT YOU CALL A GREAT CARING MEDICAL AID?PLAYING WITH ME AND MY FAMILIES LIFE