CP
CAREL P
1 reviews | Active since Jul 2011
16 Jan 2019, 12:45
Bad customer care
On 16 January 2019 my GP send me for X-Rays, only to be informed at the X-Ray department that I did not have any funds available, and had to pay in cash for the X-Rays. Afterwards I tried calling feadhealth to find out why my funds were depleted before I made use thereoff. I was holding for 18 minutes to speak to a "highly s****ed agent" who never answered the phone. I am seriously considering moving to another service provider now.
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Replies (2)
Fedhealth Medical Scheme's replyOfficial
16 Jan 2019, 14:51Thank you so much for your review we will be in touch.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply16 Jan 2019, 14:51
Official
Thank you so much for your review we will be in touch.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
CP
CAREL P's updateReviewer Update
23 Jan 2019, 08:10"we will be in touch." "The Fedhealth Online Team". In touch with what? Your emotions? You damn sure never made contact with me! Your service is pathetic....oops, no, can't be, because for service to be pathetic there needs to be some kind of service, and you gave me none!
CP
CAREL P's update23 Jan 2019, 08:10
Reviewer Update
"we will be in touch." "The Fedhealth Online Team". In touch with what? Your emotions? You damn sure never made contact with me! Your service is pathetic....oops, no, can't be, because for service to be pathetic there needs to be some kind of service, and you gave me none!