Bad Communication

After up and down with the registration of our twins.<br> <br> No one one confirm their dependant on the medical aid even though it was requested as doctors was waiting to put their claims through.<br> <br> Sending a email complaining. No response.<br> <br> Sending a dated letter 25 November that the medical aid will go up from 1 November.<br> <br> Only try to deduct old premium 1 December.<br> <br> Now January they wanna deduct increase payment and arreas<br> which i didnt budget for