Bad client services

Good day

I have joined Fed health medical aid in January An agent of wellworx phoned me to get all my info and to get the application started on the 8th of January 2025. On the 10th of January 2025 I went for a CT Brain scan Cause I have experience headaches for the last year and wanted to know what is going on as it got unbearable. I paid for the scan and the consult at Dr Pillay cash as I was not on medical aid. I then call the agent at wellworx and explained to her the Dr gave me the diagnose of what the brainscan show for just in case something happens is a year of so then it is disclosed on the medical aid. I recieved emails saying Fedhealth suspended my medical aid as a lack of communication and they were trying to reach me and I didnt answer my phone. Apparently I requested a authorization number but no one can tell me for what the authorization was requested for. They also suspended my membership - I phoned to asked why they suspend my membership by activate my medi-vault and take a monthly instalment. After several days I only received an email to let me know my suspension is lifted. I got an email on Tuesday saying my membership is terminated because I did not give the right info. The agent I spoke to even questioned me if I told the medical aid I have hypertension because on the form its filled it but the diagnose is idiopathic intercranial hypertension - Nothing to do with Hypertension ( High Blood pressure ) then saying O Im sorry I dont really know medical term Im just an agent. How does a medical allow someone to answer the phone who cant even help the client - Who has no idea of medical terms. The agent told me she will ask an underwritter to call me needless to say I am still waiting for the call to find out what is going on. And then Fedhealth is quick to say if they call they dont get hold of me - Maybe it is because they never phone They are giving me problems because I didnt say on my application I took pain killers that I got over the counter in the last year. According to me when you apply for a medical aid you disclose chronic medication and diagnoses not over the counter medication. I just feel Fedhealth client services is very bad. On my statement says my medical aid started and ended 01/01/2025 Then why take an installment end of February? why activate the medi-vault? why lift my suspension?