BAD AND EXTREMELY SLOW SERVICE

I CANT BELIEVE THE BAD AND SLOW SERVICE, YOU HOLD ON FOREVER WHEN THEY ASK YOU TO HOLD ON IT IS LIKE THEY GO ON A TEA BREAK AND THEN IT JUST RUNS UP YOUR PHONE BILL AND THEN THEY STILL CAN NOT RESOLVE THE PROBLEM. THEN THEY KEEP PUTTING YOU TO DIFFERENT PEOPLE STILL HOLDING YOU ON THE LINE. THEN GETTING YOU TO A TEAMLEADER TRY AND EXPLAIN YOU PROBLEM AND STILL NO RESOLVE, THEN YOU GET TOLD OK WILL TRY AND RESOLVE YOUR PROBLEM AND CALL YOU BACK STRAIGHT AWAY AND THEN THE STRAIGHT AWAY BECOMES NEVER. THAT IS VERY VERY BAD SERVICE.. THIS IS HOW I HAVE BEEN EXPERIENCING IT WITH FEDHEALTH FROM MONTH 2 OF ME JOINING, WISH I NEVER DECIDED ON FEDHEALTH BUT NOW I CANT GET OUT OF THIS MEDICAL AID UNTILL YEAR END. WITH ALL DEW RESPECT I HAVE BEEN WITH 2 OTHER MEDICAL AIDS DUE TO COMPANY POLICIES AND NEVER HAS SUCH BAD SERVICES.. ALL I DO IS COMPLAIN NON STOP CAUSE THERE IS NEVER ANYTHING GOOD TO SAY!