BACK OFFICE ISSUES AFFECTED MY CANCELLATION

I am very upset with the scheme at this moment. On th 27th Nov i called in to cancel my subscription with them as i had just found out about their increasing 2020 fees which i can not afford. I was told by the consultant that they will deduct on th 1st Dec & that would be my notice period. I was ok with that as i had joined a med aid to start in January. Around the 17/18 Dec i got a call again from the scheme to enquire WHY i want to cancel, i clearly explained to the guy. I then conformed with the guy that i was told my last deduct ws 1st Dec and he said he only got the request sometime in Dec... i told the guy that that was their back office issue coz i call in Nov. The guy then CLEARLY confirmed that my last deduct was indeed the said date. To my surprise yesterday i woke up with a subscription deduction from Fedhealth. Bear in mind my new scheme has ALSO deducted. I am quiet upset with the scheme and as a result when i called i was told that my notice month is now January, when i asked to speak to the manager i was put on hold for quiet a lengthy time time till i decoded to drop the phone. I CANNOT afford 2 med aids and i WILL be going to reverse these funds at my bank should i not be refunded as the scheme is now lieing and coming up stories which i have nothing to do with. I need to go back to work and those funds will see me through January. Please can someone superior to those in the call center attend to this matter ASAP as a reversal will also DENT my credit profile but if i have no choice i will go ahead.

Surprisingly enough the call i got from the gentleman on the 17.12.2019 @ 11:41 from *** is not logged on the system to verify that the agent also confirmed that my last deduction is on the 1.12.19 ....plus the fact that he said he got the request only in Dec. So i do not know how the scheme works if some agents do not record/ log the calls. I need urgent assistance in this matter please.