Awaiting Answers...

So today I have finally reached the end of my patience... Last month I was debited quite unexpectedly for a large amount of money that I knew nothing (and still have no clear knowledge) about and as you can think, this bounced. Then received a lovely email from FedHealth stating that if I did not pay said amount, my medivault would be suspended.

I contacted the Customer "Care" center on the 2nd of October to query the issue as going over previous months statements this amount has never reflected and all that was expected was my usual monthly debit order. Agent advised me to contact the credit controller via email to discuss. Lo and behold... an automated response stating that my query has been received and is being attended to (***). I then tried calling said credit controller directly several times and finally got through only to be advised that she would look into it and get back to me.Well it has been almost 4 weeks and after numerous calls to the Contact center and trying to reach the controller individually, my call was actually answered today. But the plot thickens... turns out that the controller who stated almost four weeks ago that she would investigate and get back to me has 1. either been out of the office or 2. for the last few weeks has not been able to work and is waiting for IT to sort her out... Again, still no clarity on what is happening with the irregularity on my account but she said she's have a colleague contact me immediately (that was 9 am this morning) to clear up the issue. As I write this, I still have no feedback, Medivault is still suspended and oh wait it's almost debit time again so this should be fun.

I take no joy in writing this review and I did have two lovely ladies (Customer Care) try to assist me as much as they could but the lack of courtesy of feedback from the controller and the fact that I have had to call no less than 8 times in the space of four weeks only to continuously get the run a round has put a very sour taste in my mouth. As I seethe here I would very much like to escalate this all the way to the top but the way things are set up, I just don't have the energy for the likely run around and statement that "The Credit controller is the only one that can assist in this matter". And frankly due to this, the one star rating I have given is quite high...

I await the automated response