Awaitimg Refund - documents submitted 26 Nov 2024

Awaiting a refund since December. Every call is a new reference number and when calling to follow up the agents cant pick up the query number. I have reference numbers since I submitted all documentation 26 November 2024. They asked to resubmit 28 Jan which was done and only then they captured bank details on the system. Ever since that day the query had been with the credit controller and is still with him ( wont mention his name here) but was told turnaround time is 5 working days .. the call centre agent said he cant follow up because his not sitting at the same location as the credit controller?? But has placed a note on the system We follow up daily each time a different agent have a different story.

The service is bad and no one can track the trail from inception of query.