AUTHORIZATIONS!!!!!

Hello Peter I am having such a bad experience with FedHealth,!!!! I am due to go into hospital for an op tomorrow being 29 June 2021. I have been trying to get an authorization number since 23 June 2021, I have got all the documents that they requested but they keep on asking for them, don't they know how to open an attachment in the review dept? I still have to book a bed and the doctor has requested the authorization number. I won't be able to have the op on my hand if I don't get any joy out of them. They have two hands, I have one, wonder how they would feel with with just the use of one hand. They can't sit in their offices drinking tea and deciding who gets what. As long as you pay your month benefit, they are happy, their salaries are paid. I am hoping that you can try and get a response for me urgently. Thanks for your help