eM
emma M

1 reviews | Active since Jul 2013

18 Apr 2023, 20:04

AUTHORISED IN-HOSPITAL PROCURE NOT PAID BACK

I Received a authorisation for a from fedhealth for an in-hospital procedure for a Breast biopsy. I have been given the run around to the point I want to Cry. Fedhealth have bad communication and keep sending me back and fourth with information that needs to be attached to the email for submission or in the email which is always supp****. I am so frustrated, it is now two weeks down the line and NOTHING??? How with a authorisation number for the procedure and each communication stating what exactly needs to be in it, has this not been paid????????

This is such a stressful procedure, and the fact that I had to pay it up front 23K is RIDICULOUS!!!!

and now i am struggling to get the money back, this now the second time I have had to resort to hello peter to get something resolved.

This is insane service from a health practitioner consumer.

FEDHEALTH ARE SHARKS!!!!

0
Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply19 Apr 2023, 06:24
Official
Dear Emma Marnewick,

Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00 Monday to Friday. One of our consultants will contact you this morning to discuss your enquiry.

Best wishes,
Fedhealth
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply19 Apr 2023, 08:34
Official
Dear Member, 
 
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
 
Best Wishes
Fedhealth
eM
emma M's update20 Apr 2023, 13:09
Reviewer Update
In light of the "Processed" claim, I find it totally ridiculous that out a full invoice for a in-hospital procedure of an amount of 23 R23547.48 that only one part of the procedure was paid, which was the actual cutting into my breast??? a ridiculous amount of 1032.40 so how are the doctors supposed to find the exact lump in the breast without doing an xray, and how are they supposed to cut into your **** and extract any matter to biopsy without giving an aesthetic and using sterile gloves and Gauze when it bleeds or needles to do so? Also to that the post op treatment requires a special BRA as it is surgery and you wont pay for that either????

I SAY IT AGAIN, FEDHEALTH YOU ARE COMPLETE SHARKS.

YOU will happily take my money and not pay when your client needs you to?????

Here is a list of things you wont pay for, which I think is totally *********!!!!!!
Surely the instruments and materials needed for this procedure should be paid for???
So if I go in for say an appendix operation, you will only pay for what? The Knife cutting into me? no gauze, needles, drips, xrays needed in case of emergency, or doctors or any equipment needed to complete the operation? surely these things are part of in-hospital surgical procedures?
If this is the case why would I stay with Fedhealth, I am not guaranteed safety at all for my self and my two children!

This is a very stressful procedure, and the fact that this is the 2nd time just for this claim I am having to fight for, is ridiculous, the well being of your clients should be of you utmost importance and clearly it isn't.

The original letter with confirmation of authorisation said nothing about a shortfall payment, it said the procure was approved. go figure how you only pay for one thing out of that whole list.

14 Mar 2023 | 34130 | X-ray stereotactic mammography ? biopsy | R 0.00 | R 2245.24 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 34140 | X-ray of biopsy specimen of the mamma | R 0.00 | R 622.86 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 34150 | X-ray Mammotome hand held biopsy apparat | R 0.00 | R 1896.84 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 80610 | Cutting needle, trochar biopsy, any regi | R 1032.40 | R 1500.00 | R 1032.40 | R 0.00 | R 1032.40

| 14 Mar 2023 | 145200 | BREAST SUPPORT BRA POST SURGICAL COMFORT | R 0.00 | R 309.11 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 161404 | ENCORE VACUUM RINS TUBING CASSETTE ASSEM | R 0.00 | R 2190.53 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 401696 | SWAB GAUZE 100MM X 100MM 8PLY | R 0.00 | R 32.67 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 415779 | GLOVE SURGITE X SURGICAL STERILE SIZE 6 | R 0.00 | R 17.64 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 454419 | TAPE MICROPORE SURGICAL 3M X 12MM | R 0.00 | R 14.18 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 488996 | PACK DRESSING TRAY STANDARD | R 0.00 | R 67.02 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 540250 | NEEDLE SPECIALTY ORANGE 5MM X 16MM 25G | R 0.00 | R 1.81 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 558677 | NEEDLE P CARE 32MM 22G | R 0.00 | R 0.99 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 604388 | SYRINGE LUER SLIP 50ML | R 0.00 | R 9.30 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 640891 | LINEN SAVER 650MM X 510MM X 4PLY | R 0.00 | R 5.34 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 647489 | DRESSING TEGADERM 90MM X 100MM | R 0.00 | R 34.45 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 694493 | IMPLANT ENCOR NEEDLE GUIDE INSERT LORAD | R 0.00 | R 271.04 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 694494 | IMPLANT ENCOR CANISTER | R 0.00 | R 668.61 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 694499 | BIOPSY ENCORE NEEDLE 10G | R 0.00 | R 11565.54 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 695721 | NEEDLE GEL MARK ULTRA MARKER FOR ENCOR 1 | R 0.00 | R 1987.82 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 740292 | MACAINE 10ML | R 0.00 | R 74.47 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 778826 | XYLOTOX SE 1.8ML | R 0.00 | R 8.97 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | ****21 | SOD CHLOR 1000ML (FSS091000FFX) | R 0.00 | R 16.84 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.
| 14 Mar 2023 | 831638 | ADCO SALINE 30ML | R 0.00 | R 6.21 | R 0.00 | R 0.00 | R 0.00
Authorisation Denied / Not Approved - Pay zero.


I am highly disgusted by your lack of compassion and the ridiculous procedures of fedhealth!