Auth not paid

How disappointing! I have been a member of FedHealth on and off for about three years. I was hospitalized for one night in July 2024, and FedHealth authorized my procedure and stay at the hospital. I also provided proof of payments for my coverage for that month and the previous month.

However, to my surprise, I received a distressing email from Life Vincent Hospital with an invoice for the full operation and my hospital stay, stating that FedHealth had not paid my claim. Why is this happening? I was covered under the FlexiFed2 plan, and the hospital was in my network. Authorization was given, and payment for my coverage was received.

I emailed FedHealth two months ago but have not received a reply. I have followed up numerous times over the phone, and my concerns have been escalated continuously, yet I still have no answers. For the past three weeks, I have felt completely ignored.

I want this resolved, FedHealth. Enough is enough!