App**** for Hospital Pre-Authorization and a week past - with no reply from fedhealth.

I never really had issues with Fedhealth. But I have to complain, because everything else failed. My daughter must go for an urgent operation on the 21st of Feb'23 - for a biopsy in her left breast. I requested a Hospital Pre-Authorization on the 14th of Feb'23 online, and again after no feedback again on the 15th. on the 16th I send an email to *** with all the needed information. Still no answer. I contacted fedhealth this morning, it's outside working hours. I still do not have any Authorization... I still need to complete a pre-admission but unable to do so without the authorization code from Fedhealth. It's almost the 21st...and I still struggle to get this done! I cannot move my daughter's biopsy date. Please HELP.