Appalling service from Fedhealth and Krugersdorp Netcare Hospital

I went into hospital on the 22nd of June at 22.41 and blood tests were done at casualty. I am on a hospital plan with savings. My savings are now depleted but i know that the hospital is supposed to pay from risk for the tests and casualty fees if i am then admitted into hospital. My admission file was apparently opened around mid night and has the 23rd of June as the date. I received a statement showing that Fed health is not paying for the tests and casualty fees. I have been on the phone with the medical aid and Krugersdorp Netcare hospital for the past 2 hours going back and forth and speaking to different people placing the blame on the other. The hospital tells me medical aid wont pay because i came in on the 22nd and was admitted on the 23rd. Medical aid tells me to ask the hospital to request for authourisation, which the hospital says they cant. I am appalled by this lack of service from both Krugersdorp hospital and Fedhealth. How can you penalise me for being unwell and coming into hospital late? I clearly didn't plan for the admission date to be less than two hours apart from the time i came into casualty.