Appalling Service Delivery From Consultants

In March of this year my family and I where no longer happy with Fedhealth &decided to change to Discovery. Giving notice joining certificate was sent to FH together with the termination. As I understood my savings would be transferred to Discovery as standard practice for all medaids.5 month later, team deposits the savings into my personal bank account, to which I had advised them clearly should not occur.Their response was its done - nothing we can do further. This was not acceptable. Upon further investigation it was realized that the consultant had not sent the joining certificate to the correct dept for processing. Internal process totally flawed. Sathie Kistasamy claimed ignorance and I have a long list of emails to indicate so. Without resolve the matter was handed to Jannus,20days later no response. Discovery had then aided by indicating that if Fedhealth could provide a letter stating they transferred the savings into my account, I would be able to deposit it to Dis in turn. After requesting the letter Sathie sends me my discovery membership certificate to provide to Dis. I to date have not dealt with such a unprofessional bunch, with no resolve. Don't bother with FH!