Appalling Service

I have never been so stressed, been pushed from pillar to post with no relief.

My husband and I have been on Fedhealth for years, never needing to claim for anything more than the occasional doctors visit.

In January my husband sneezed and pulled his back out, went to the doctor and got an injection, this continued every 3 to 4 weeks with a few sessions of physio, paid for in cash as medial doesn't cover that. The Dr then referred him to a specialist as the pain was severe and affecting his way of life. Two days later an MRI was done, and confirmed he has a slipped hermoragic disk, which requires an opporation, there is no other option.

First it was declined, no reason no communication received until I called. Then I was told to get a motivational letter from the Surgeon, done and sent within 30min.

Again no communication until I called, only to be told we are on the wrong plan. I ask them to upgrade us immediately. No communication again, until I called the next day, only to be told I need to complete forms and send my own motivational letter. Which I did within minutes of receiving the form.

Again no communication, only to call back everyday and get told to call back the next day.

Today I was told the plan upgrade was declined as its a pre existing condition. Are you kidding me Fedhealth, this happened all in a span of weeks, we followed your procedures and protocols of doctor, medicinal, specialist, MRI. How on earth is this a pre-existing condition?

My husband is in sales, on the road all day everyday, he currently can't drive so cannot work, how is this situation not life changing?

Your communication, your lack of understanding and down right negligence and incompetence to save your own bottom line is appalling.

I will continue to fight for my husband to get the surgery he needs to resume life as normal, for a gent in his 30s.

Simply disgusted.