Appalling Service

I have recieved such appalling service from Fedhealth, I recieved authorization for a procedure when I submitted my claim which was worth approximately R6700 it was captured incorrectly and only R42 was paid to the same Dr I recieved authorization from, subsequently I contacted the Medical Aid to follow this up, I recieved no assistance instead they put me on hold for almost an hour when I insisted to speak to a manger, I am so disappointed in the service recieved from the Medical Aid and I would not recommend it to anyone.