Another complaint about poor service

Switched from another medical aid provider, am still put on a 3 month waiting period. waited about 20 min (on a cellphone) to speak to a consultant in order to challenge this, got a "computer says no" response. asked to be escalated to the underwriting department. I was sent and email with 2 different query numbers and the consultant advise it would take 5 to 7 days for a response! so here I am 8 days later, sitting on hold again waiting to speak to another consultant just to get some feedback! not a great start to our relationship. Not surprised to see so many complaints about service on HP.