Angry to satisfied customer

I recently needed to get an authorisation code for a CT scan. I phoned several times and spoke to 3 differnt people and each time was told something different to my queries that I had asked before. So I had to phone the next day and still had no authorisation code. This was very frustrating after 6 phone calls and I still did not have what I wanted.<br> <br> So finally on the 7th call I got through to a lady called Roshnee. I told her my story and what each person had said and that I was so annoyed I was thinking of changing medical aids. She listened and ACTUALLY answered all my questions. There was one she wasn't sure about, she asked me to hold while she checked with her supervisor and gave me the answer. I am happy I got everything that I wanted. She spoke to me like I was actually a person and not just another caller, she was helpful and explained everything to me and checked that I understood, she was AMAZING. <br> <br> She was a star with me, and not once lost her nerve. I really appreciate that there are people like Roshnee at call centers because these are the people that really make a difference- thank you Roshnee, sincerely thank you Roshnee