Amazing service from two call centre employees

I called to get advice about my young daughter who had a bad fever and other worrying symptoms. The lady who helped me with medical advice calmed my fears, gave me a lot of valuable information and empathised with me as a mother. It felt like I was calling a friend. I called again to find out where I can take my daughter if her fever should get worse. I accidentally ended up talking to a lady whose job it is to send out ambulances. I apologised and said I had reached the wrong department, but she asked me to explain what was wrong with my daughter anyway. She then went out of her way to answer my questions about where I can take my daughter, even though it's not her job to do so. She let me hold on for a few seconds while she found me the information I needed. I really appreciate the ladies I spoke to tonight. They were both eager to help me, whether it was part of their job description or not. Thank you so much for the excellent service!