Am so disappointed with Fedhealth

I am so disappointed with fedhealth, one can die because of their poor service.

I work for Sanlam and I was using bonitas in the beginning it was good. They changed us to fedhealth and is compulsory. Since I changed it bever helped me. First time when I consult they said the Dr was not nominated while when we change we gave all information. I had to take money from my pocket and consult. After that I used the self service to nominated. Then I went to consult they told me that the benefits were not allocated. And I was taking my baby I had to pay cash again.

Now its the third time I am the Dr they say I cannot consult because still benefits are not aocated. I have been paying cash while I have medical aid that deduct every month. I want my refund for these 3 consultation where you have failed me