All they want is money but refuse to pay!!!

<p>I am extremely disgusted in the service levels of Fedhealth. I only wish that I came and read the reviews on Hello Peter before I joined :(</p> <p>I joined in July 2016 and up to January I was extremely happy with my choice. Then I got ill (From December 2016 to March 2017) and Fedhealth showed their true colours. I would have stilled be using them but I then got an offer to go onto the work's medical aid. Now they want me to pay the saving I used up for the rest of the year (only fair). I am a peaceful and I'll leave my issues with people ... until they asked me now for MORE money.</p> <p>BUT my problem came in that I was dehydrated in January 2017 where my sister and her husband came home to find me passed out on the bathroom floor at around 10pm. After they finally got me by, she said she will be taking me to the hospital - I insisted that she phone the medical aid first and ask them if they will cover me being rushed to the Hospital. The call centre advised that all is covered for casualties at that hospital we just need to pay R100.00 co-payment. So off we went - I was there for a couple of hours as I was just dehydrated then sent home around 2am. Then a few weeks later I received a call from the Hospital Debtors department stating that I owe them money because Fedhealth never paid. </p> <p>So today I spoke to someone telling him all this and more, he tells me he can't help me becuase we don't have the name or reference of the call made and that their call centre isn't even open at that time. </p> <p>So when your familyis very ill please guys let DIE but just get that reference number first, like ***. Also I don't appreciated him telling me that Fedhealth lines are closed at that time of the night - please don't call my sister a ****. </p> <p>I had to spend THOUSANDS of rands to get myself better, I had to make loans to pay doctors and medication because my *** medical aid wouldn't pay. </p> <p>I refuse to pay them another cent as I have paid them over R19,000-00 since the start and have only evre claimed maybe ike R5,000-00.</p> <p>I've read more than one person complaining of the same matter. I will be taking this to the medical scheme council and I will fight them. I will tell EVERYONE to not make use of them. Instead of getting you better (claiming family takes care of family) they added more stress, getting me more sick, so my doctor had to put me on anti-depresants to get me calm and help me fight the bacterial infection.</p> <p>Don't use them, I beg of you!</p>