Administration

They never respond to emails and when they do its as if they do not give you the correct information, so you respond and then get no response. Their turnaround time for emails is ridiculous. You send in a claim and then you get an email back immediately stating your query number and that they will be attending to the query. Then you hear NOTHING for days, until you end up calling in to the call centre, waiting FOREVER for them to answer the phone, and when they do then they can't even offer to call you back. I work in a call centre as well and when someone has been holding for a long time we offer to call them back. I mean really?? I am in my self payment gap and I was told to send in my bills, so I do that - but do you think my statement that I receive is correct. No of course not.Then you decide to give them some time to process, but then the more you wait the more you just don't hear anything. The administration is really bad. Well i am sorry but for the price you pay at Fedhealth you can at least expect a little more efficient service. The service really does SUCK! And let not even talk about the maternity program. A phone call every trimester?